XTRAHUB ensure compliance with Australian Privacy Laws, you can find the copy of the Australian Privacy Principals at

Information about people using XTRAHUB and other related products must only be given with their consent. We will use your personal information to provide our products and services to you and keep you updated about those services. Without this information we may not be able to provide these services to you.

Your practice and provider information may be provided to other members of the XTRAHUB group in order for them to provide services directly to you and for the purposes of secure message exchange. Your information will be held by our applications located in Australia.

XTRAHUB's Privacy Policy outlines our commitment to the responsible handling of patient identified information where required to support our customers.

Protecting your personal information and your patient information is paramount to XTRAHUB.

We take privacy concerns seriously, and we’ll work to address any problems we become aware of.


If you would like to provide any feedback or to raise any complaints or concerns you may have relating to our privacy policy you can contact us through any of the methods mentioned below:

Phone:  02 9911 4021



Privacy Officer
Suite 33, Level 6 10 help street
Chatswood, NSW, 2067

Privacy Policy

XTRAHUB views  Australian privacy legislation as the foundation of its business. XTRAHUB staff are required to demonstrate at all times that they understand the privacy of individuals and their medical information is of paramount importance.


XTRAHUB understands that confidential information is valuable, can be highly sensitive and is protected by law. The intention of the law is to ensure that confidential information remains confidential; in essence, that is, it will only be used as and when necessary to accomplish the resolution or purpose for which it was obtained.

Our policies are regularly monitored, reviewed and updated as required to ensure they remain relevant to all applicable international standards, laws and legislation.

Collection of Personal Information

The types of personal information we collect includes contact details such as:

  • name,

  • email,

  • phone

  • and mailing address.


If it is reasonable and practical to do so, we will collect personal information directly from you. This will include contact details and other information relevant to providing services.


This may take place in a number of ways, such as when you fill our online form, e-mail, otherwise contact us or if you subscribe to our publications.


We may also collect personal information from third parties such as your representatives or publicly available sources of information. All personal information that we collect, is reasonably necessary for the purposes relating to providing our services.

Those purposes include:

  • providing our services to assist healthcare providers

  • product development and analysis

  • communicating with you

  • enhancing functionality of our Site, products and services.

Use and disclosure information

We may use personal information about you for the primary purpose of providing our services, and for which you would reasonably expect us to use that information, including sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication.


We may use any email address or other personal information you provide to us at any time for this purpose. We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy. In order to deliver the services that we provide, we may disclose your personal information to other organisations, only in relation to providing our services.

We take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of your personal information. We may provide certain information about you including your personal information to our related bodies corporate. In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

Access to information that we hold about you

If you request access to the personal information we hold about you, we will respond to your request in accordance with the relevant Privacy Law. You may request this information by sending an email to us at